customer service

How can I register as a new customer

To register as a new customer, please click on “Register”. A window will open. In the right or bottom field you can register with your email address and a password of your choice. You will now be redirected to the My Account page. There you can add your address and your desired payment method. If you have any challenges during registration, please contact our customer service ( info@dinar-shop.com ) and we will take care of your request immediately.

How can I log into my customer account?

To log into your customer account, click on “Log in”. A window will open. Enter your username or email address and your password in the left or top field. If you have forgotten your password, please click on “Forgot password”. Enter your username or email address again. You will then receive an automatic email from customer service. Click on the link in the email to reset your password and assign yourself a new password. If you have any challenges logging in, please contact our customer service ( info@dinar-shop.com ) and we will take care of your request immediately.

How do I contact customer service?

If you have any questions or suggestions regarding your order, you can contact us using the following methods.

Where can I redeem my voucher?

You can enter and redeem your voucher in the “Voucher” field on the shopping cart page.

How does the ordering process work?

If you would like to order your selected products, please click on “Add to cart”. By clicking on the shopping cart symbol in the top right, the shopping cart opens and the products you have selected are displayed.

Now there are only a few steps left to complete your order. First, click on “Continue to checkout” on the shopping cart page. Please enter your full address there. You have the option of opening a customer account here. Then select your desired payment method and finally click on “Buy now”. This completes the ordering process.

After completing your order, you will receive an automatic order confirmation from us by email. Please check that all details are correct. If you ordered incorrectly or provided incorrect data, please contact customer service immediately to make changes ( info@dinar-shop.com ).

What do I do if I have not received my goods?

If you have not received your goods within the stated delivery time, please check the shipment tracking to see where your package is. You will receive the link to the shipment tracking from us in the shipping notification via email. If you have not received an email, please check your spam folder. If you notice that your package has been damaged or lost en route, please contact customer service ( info@dinar-shop.com ). We will then send you a new package immediately.

Shipment

What shipping options are available to me?

As standard, we ship with the shipping service providers DHL and FEDEX

How can I track my shipment?

As soon as our shipping service provider has processed your package, you will receive a package notification via email with a tracking link that allows you to track the status of your shipment. If you have not received an email, please check your spam folder.

How long does shipping take?

We ship the goods from Germany.

  • The delivery time within Germany is approximately 2-5 days.
  • The delivery time abroad is approximately 3-12 days.

Note! On public holidays there may be delays in delivery by the shipping service provider.

Payment

Which payment methods are available ?

You can pay with many different pay methods like:
Paypal
Klarna

Applpay

Google pay

Direct transfar

 

Returns

What do I do if I want to complain about my order?

We regret if our delivery gives rise to a complaint and we will endeavour to resolve any inconvenience as quickly as possible. To make a complaint, please contact our customer service ( info@dinar-shop.com ) and describe your issue in detail, including your order number. We will respond to you immediately and suggest a solution.